Last revised: August 27th, 2016
We, either directly or through third party companies and individuals we engage to provide services to us, collect, process, or retain Personal Information from you and any devices you may use when you use our Services. The Personal Information we collect may include the following:
Personal Information you give us (either manually or automatically) when you access our Services:
Identifying information such as your name, addresses, telephone numbers, and email addresses when you register for an account with us;
Information you provide during a transaction
Financial information (such as payment card numbers) in connection with a potential or actual transaction, which is stored by a third party payment services provider; and
Bank account information provided by users in the US to receive payments, which is stored by a third-party digital payments company.
We also collect information about your interaction with our Services, your marketing preferences, and your communications with us. This information may include device ID or unique identifier, device type, ID for advertising, and/or unique device token. We collect computer and connection information such as statistics on your page views, browser type, date and time of the visit, traffic to and from our Platform, referral URL, ad data, your IP address, and your browsing history on our Service. Log information is important for security, audit, quality improvement, as well as for monitoring the safety of our Services. When you download and use our mobile application, our service providers, and we may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the TheAskers app based on your device ID.
We may also collect any other Personal Information you choose to provide us, or that we are permitted or required to collect by law.
Personal Information we collect from other sources:
Retention, use, & processing
Our primary purpose in collecting personal information is to provide our users with a secure, smooth, efficient, and customized experience. For example, we may use your Personal Information to:
provide TheAskers Services and customer support;
process transactions and send notices about your transactions;
verify your identity, including during account creation and password reset processes;
resolve disputes, collect fees, and troubleshoot problems;
provide targeted marketing, provide service update notices, and deliver promotional offers based on your communication preferences;
We, either directly or through third party companies and individuals we engage to provide services to us, may contact you via electronic means, telephone, or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts, and promotions, and inform you about TheAskers Services. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you.
We retain your Personal Information as long as it is necessary and relevant for our operations. In addition, we may retain Personal Information from closed accounts to comply with applicable laws, detect or prevent fraud, collect any fees owed, resolve disputes, assist with or process claims, troubleshoot problems, assist with any investigation, comply with audits and investigation, to enforce our Terms of Service, and take other actions reasonably necessary, permitted, or required by applicable law.
When you sign in to our Services, including but not limited to through a social network login such as Facebook or Google, you will stay logged on/signed in until you explicitly sign out of your account. If you are using a public or shared computer you should sign out and/or clear your Cookies when you are done using our Platform in order to protect your account and your Personal Information. If you do not sign out, you or any other user of the computer/browser you signed in on will be able to view and access your account, including your social media accounts.
Your public listing page will always include some basic information, such as your user ID/name associated with your account, your public profile photo, your profile description.
TheAskers may compile aggregate information about the use of the Services. In other words, information about how you use a service may be collected and combined with information about how others use the same service. Aggregate data helps us understand trends and our users’ needs so that we can better consider new features or otherwise tailor our Services. TheAskers may also share aggregate demographic information with advertisers and partners. This policy in no way restricts or limits our collection and use of aggregate information that does not identify any individual.
We have endeavored to put into place reasonable security measures in an effort to protect Personal Information against unauthorized access, destruction, or alteration while it is under our control. However, no method of transmission over the Internet, and no method of storing information, can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.
We are not responsible for any unauthorized disclosure of personal or other information caused by any third party. Your account information is accessible online through the use of a password. To protect the confidentiality of Personal Information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Services by any person using your password or your account. Please advise us immediately if you believe your password has been misused. We are not responsible for your failure to comply with this clause, or for any delay in shutting down your account after you have reported a breach of security to us.
Third party privacy practices
We cannot guarantee the privacy or security of your information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner and any third parties you deal with or whose sites you visit before entering into a transaction and choosing to share your information.